Terms & Conditions

1. General Information

These terms apply to all visitors, customers, and users of Crystal Carpet Cleaning (“we”, “our”, “us”). By booking our services or using our website, you acknowledge that you have read and agree to these terms.

2. Service Bookings

• All bookings must include accurate details such as name, contact information, and service address.

• We reserve the right to accept or decline any service request.

• Bookings may require confirmation through phone, email, or SMS.

3. Pricing & Payments

• Prices may vary depending on the size of the area, condition of carpets, and type of service required.

• Any additional work not included in the initial quote may incur extra charges.

• Payments can be made through accepted payment methods mentioned on our website.

• Full payment is required upon completion of service unless otherwise agreed.

4. Cancellations & Rescheduling

• Cancellations or rescheduling must be made at least 24 hours prior to the appointment.

• Late cancellations may incur a cancellation fee.

• If our team arrives and is unable to access the property, a call-out fee may apply.

5. Customer Responsibilities

Customers are responsible for:

• Providing safe and unobstructed access to the service area.

• Ensuring electricity and water availability.

• Removing fragile items, valuables, or furniture if required.

• Notifying us of any stains, damages, or sensitive materials beforehand.

6. Limitations of Service

• While we strive to achieve the best results, some stains, wear, or damage cannot be fully removed.

• We are not responsible for pre-existing damages or deterioration caused by age or misuse.

• Drying times may vary depending on ventilation, carpet thickness, and weather.

7. Liability

• We take reasonable care when providing services, but we are not liable for:

  • Indirect or consequential damages

  • Loss of property not caused by our negligence

  • Damage to items not disclosed prior to service

• Our liability, if applicable, is limited to the cost of the service provided.

8. Use of Website

By using our website, you agree not to:

• Copy or distribute content without permission

• Use our website for unlawful activities

• Attempt to hack, disrupt, or misuse the website features

We reserve the right to restrict access or make changes at any time.

9. Intellectual Property

All content on this website—including logos, images, text, and graphics—is the property of Crystal Carpet Cleaning. Unauthorized use is prohibited.

10. Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date.